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Frequently Asked Questions

Please contact Dr. Frazee with additional questions

  • Is therapy for me?
    Seeking therapy is an individual choice and a personal investment into your being. There are many reasons why people come to therapy. Sometimes it is to deal with long-standing psychological issues or problems with anxiety or depression. Other times it is in response to unexpected changes in one's life such as a divorce or work transition. Many seek the advice of counsel as they pursue their exploration and growth. Working with a therapist can help provide insight, support, and new strategies for all types of life challenges. Therapy can help address many types of issues including depression, anxiety, conflict, grief, stress management, body-image issues, and general life transitions. Therapy is right for individuals who are interested in getting the most out of their life by taking responsibility, creating greater self-awareness, and working towards change in their lives.
  • How can therapy help me?
    Several benefits come from our therapeutic space. I provide support, problem-solving skills, and enhanced coping strategies for issues such as depression, anxiety, relationship troubles, unresolved childhood issues, grief, stress management, body image concerns, and creative blocks. Many people also find that going to therapy can be a tremendous asset to managing personal growth, interpersonal relationships, family concerns, marriage issues, and the stressors of daily life. I can offer a fresh perspective on a difficult problem or help you find the best direction for a solution. Some of the benefits available from therapy can include: · Attaining a better understanding of yourself, your goals and values · Developing skills for improving your relationships · Finding a resolution to the issues or concerns that led you to seek therapy · Learning new ways to cope with stress and anxiety · Managing anger, grief, depression, and other emotional pressures · Improving communication and listening skills · Changing behavior patterns and developing new ones · Discovering improved ways to approach concerns in your family or marriage · Improving your self-esteem and boosting self-confidence
  • What age range do you treat? Do you see couples?
    While much of my experience grew within college counseling settings, my services are a fit for individuals across the lifespan, and we will collaborate to create a tailored plan for you. I also work with parents to help address youth behavioral concerns and to address anxiety concerns in very young age groups. My master’s degree is specialized in Marriage and Family counseling, and both sets of counseling vary by individual case, and we can discuss this opportunity further during our consult.
  • Will I have a diagnosis?
    Many people who seek therapy will receive a diagnosis at some point during the process. For some, having a name for the struggles they have been experiencing can be a relief, and helps to provide a path forward. For others, it can be scary to receive a “label” and they might feel they are stuck with this for life. When we meet you can choose whether you want to know your diagnosis, and we will discuss it together. Remember, you always have the right to know.
  • Is medication a substitute for therapy? 
    Medication can provide faster results for physical symptoms, while therapy can help to resolve deeper concerns. Therapy is used to address the underlying causes of distress and long-term behavior patterns that often interrupt growth. Researchers note that medication without therapy will reduce the physical symptoms, but does not serve as a long-term solution to mental and emotional concerns. In some cases, a combination of medication and therapy is the right course of action. Consulting with your medical doctor can help determine what's best for you.
  • Are you LGBTQIA-affirming?
    Absolutely! Diversity and inclusion are important values incorporated into my life and my practice. I strive to create a welcoming and affirming environment for individuals from all backgrounds and identities.
  • Do you have an accessibility statement for your website?
    Yes! Firebrand Psychological Services, LLC is committed to providing a website accessible to the widest possible audience, regardless of circumstance and ability. Firebrand Psychological Services aims to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly to everyone. While Firebrand Psychological Services strives to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. If you have any comments or suggestions relating to improving the accessibility of our site, please don't hesitate to contact Dr. Kelly Frazee at; your feedback will help make improvements.
  • Can we work together if I am in a state other than Florida?
    YES! I am licensed to see clients who are both physically in the state of Florida and who reside within a PSYPACT state! For a list of current PSYPACT participating states, please visit the PSYPACT website at:
  • What is PSYPACT?
    The Psychology Interjurisdictional Compact, or PSYPACT, allows me to see clients outside of Florida via telepsychology. An updated map of states that are included in this agreement can be found at PSYPACT currently includes AL, AZ, AR, CO, Commonwealth of the Northern Mariana Islands, CT, DE, District of Columbia (DC), FL, FA, ID, IL, IN, KS, KY, ME, MD, MI, MN, MO, NB, NV, NH, NJ, NC, ND, OH, OK, PA, RI, SC, TN, TX, UT, VA, WA, WV, WI and WY. Please contact me if you are interested in doing telepsychology and live in an eligible state other than Florida. We will schedule a time to talk to see if this is a suitable option for what you are hoping to address in therapy. If, for some reason, we decide not to pursue telepsychology together, I will collaborate with you to find local or other resources you can access.
  • How do you ensure confidentiality?
    A HIPAA compliant platform is used for email communications, paperwork, and the completion of intake forms. Additionally, all telehealth appointments are conducted via a HIPAA compliant video conferencing platform within a private setting.
  • How much do you charge?
    I offer a brief phone consultation to decide if we are a good fit to work together. Individual sessions begin at $175/hour and payment is due the day of each session. Debit and credit card payments can be processed through the client portal. Your mental health is an investment, much like your physical health and fitness, and I deliver quality care personalized to meet your specific goals.
  • Do you accept insurance?
    I am an in-network provider for Optum, Aetna, and Cigna. Self-pay clients can request a monthly Superbill (Statement for Insurance Reimbursement) that contains your procedure and diagnostic code for the insurance company. The insurance company uses this to reimburse you for the maximum amount of each session. Many of my clients are reimbursed directly from their insurance company and some clients report reimbursement rates between 50%-90%. If you have any reimbursement questions, I recommend that you contact your insurance company first as they can best answer your concerns regarding coverage.
  • Do you offer in-person services?
    Yes. Life can be busy and I aim to reduce barriers to treatment engagement by offering both in-person and Telehealth appointments during Tuesday to Thursday from 9 am-7 pm EST, with the last appointment of the day scheduled for 6 pm.
  • What is the “No Surprises Act?”
    You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit
  • What do I ask my insurance company?
    - Do I have mental health coverage? - What percentage of my bill will be covered for services obtained by an out-of-network provider? - How many sessions will be covered per the calendar year? - What is my deductible and has it been met? - Do I need to meet with a clinician with specified credentials? - What percentage of my out of network mental health services will be covered if I submit a Superbill? Is there anything else I will need to submit with the Superbill? - How do I get reimbursed for out of network mental health services? How often should I submit a Superbly, what is the process for submitting and how long will it take to be reimbursed?
  • How many sessions will I need? 
    The amount of sessions you need with depend on the concerns you hope to address and the goals you would like to acheive. Therapy can be brief and last for 4-8 sessions, or therapy can sometimes last for 6 months or longer depending on the complexity of the concerns we are processing. We will discuss and agree to a flexible timeline; I understand that life can change quickly and we will adjust our plans, if needed.
  • How often should we meet?
    You know your needs, and I will happily give you professional recommendations based on your treatment goals. I will never force this process, or make you feel bad about adding time between sessions. My goal isn’t to make you dependent on therapy, but to help you to become the expert of your thoughts, emotions, and behaviors so that you can enjoy life again.
  • What should I expect in my first meeting?
    During our first session, I will complete an intake, which involves explaining the therapy process and discussing informed consent, and to gain better insight into what you’re dealing with and how you’ve been coping. I will review information you provided in your forms and ask more in depth questions about your experiences, though you can decide what or how much you share. We will also set goals for therapy, discuss ways you use self-care, and future scheduling.
  • Do you provide emergency services in between sessions? 
    I cannot guarantee that I will be available when a crisis comes up. I do not provide crisis or emergency services. If you are in crisis and need immediate assistance, please use one of the following services: · Call the National Suicide Prevention Hotline at 988 or 1-800-273-8255 · Text “HOME” to 741741 to access the Crisis Text Line · Text 838255 for the Veterans Crisis Line · Call 1-(800)-799-7233 to reach the National Domestic Violence Hotline · Call 911 or visit your local emergency room
  • How do I schedule an appointment?
    After you become a client, you can schedule services that fits for you through the client portal. If you are a new client, you can request a free 15-minute consultation by calling 941-266-6574 or visit the Schedule page to provide a one to two-sentence description of your goal or reason for your visit and a couple of days/times that you are available to meet. I will review your information and reach out to discuss our options for working together.
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